About our services We provide an independent comparison service that has been designed to save you time and money. Not only do we strive to find you the most competitive quotes for energy, phone, broadband, TV, and insurance services, but we also aim to provide you with the information you need to make an informed choice on which policy or product best suits your needs. We will ask you some questions and produce a list of quotations based on the answers you give and provide the information you need to help decide which is the right policy or product for you. This will enable you to make your own choice about how to proceed. We do not offer advice or make recommendations. 2. How are we paid? You will not be charged for using our website. Instead, when you use our website to buy a product or service from a third party, that third party pays a commission to us. About muuvo.co.uk The Company Muuvo Limuted is a compnay registered in the UK with registration number 12336827 and a registered office at International House. 64 Nile Street. London. N1 7SR. Use of our website What are your responsibilities? 1.product obligations We will provide you with quotations based on the information you have provided to us. Where we ask questions to help source quotations, you are responsible for: Answering all questions honestly, completely and to the best of your knowledge, and for ensuring that any assumptions made are correct. Failure to do so may lead to your policy or product being invalid or an increase in cost. You may also be liable for any third-party costs in the event of an accident. 2. Other obligations What are our responsibilities? We are responsible to you for: We are not responsible to you for: Further details of our Services are set out in Section 3. By accessing, using, registering for, or receiving any of the Services via our website or call centre, you are agreeing to the Terms and Conditions and our Privacy Policy. We do not charge you for our Services. Instead, we receive fees from suppliers and third parties. Please note: our website does not provide financial or investment advice, nor do we recommend products or services. Switch Service, where you instruct us to switch you onto a new energy tariff or media package, you will enter a separate contract with the energy supplier and their terms and conditions, and privacy policy will also apply. Comparison Service. If you proceed and accept a quote from a third-party provider after you use our Comparison Service, separate terms and conditions will also apply between you and the third party. We may modify this Agreement and our Privacy Policy from time to time to reflect changes in, or requirements of, the law or modifications or updates to the Services. We will notify you if such a change materially affects your rights under this Agreement. You can always find the most up-to-date Terms and Conditions and Privacy Policy on our website, and it is your responsibility to check the current Terms and Conditions and Privacy Policy before Subscribing to our Services. If you do not agree to be bound by this Agreement, our Privacy Policy, or any subsequent modifications, you must stop using the Services. 13. Eligibility, Registration and Account Security The Services are intended solely for users who are residents of the United Kingdom and who are eighteen (18) years of age or older. If you are not resident in the United Kingdom or are under eighteen (18) years of age and register to use the Services or access the Services, we do not agree to provide the Services to you, and you must cancel your account and stop using the Services. By registering for or using the Services, you represent and warrant that you are a United Kingdom resident and at least eighteen (18) years of age. If you are 14. Services (a) Switch Service We provide an energy switching service where we switch your energy supplier or tariff (Switch Service) when you instruct us to do so. Whilst we have commercial partnerships with certain energy suppliers, we are not appointed representatives or agents for any energy supplier. We act completely independently when choosing which energy suppliers to present to you, or when switching your supplier or tariff. During the process of finding your new deal, we take many factors into account. These include (amongst other things) the financial stability of the supplier, the length of the deals on offer and, of course, price. Whilst price is a key factor in our criteria when selecting the best option for you, the offers we present to you may not be the cheapest on the market at any given time. You acknowledge that: there may be other deals and tariffs that we do not have access to, or energy providers may withdraw deals after we have made our assessment; and other deals and tariffs may become available after we have made our assessment but before we make the energy switch on your behalf. By using our Switch Service, you appoint us as your agent to act on your behalf. This means you expressly authorise us to: switch your energy supplier on your behalf where you instruct us to do so. make the enquiries of you and /or third parties which we need to ensure that your switch is carried out efficiently. use the information you provide us to obtain details of tariffs with energy suppliers in our network. select a new energy supplier or tariff for you acting within the terms of this Agreement and set up an account with that entity for the supply of energy on your behalf, for which you will be solely contractually liable. You acknowledge we are not responsible for the separate contract between you and the new energy supplier, and you should also carefully read and accept their terms and conditions. You acknowledge that you maintain sole responsibility for paying your energy supplier in accordance with their terms and conditions. We have no responsibility whatsoever with regards to payments between you and your energy supplier. You are solely responsible for all other aspects of your energy contract, including but not limited to providing meter readings, informing your supplier of any changes affecting your contract, concluding your energy supply contract and any other matters relating to your contract. (b) Comparison Service Our Comparison Service enables you to compare prices and deals across a range of products and services across different industries. We only use reputable third parties to provide you with quotes and comparisons. We do not recommend or endorse any products or services and we are reliant on the information you give us to formulate the quote. All information provided by us via our website is on an “as is” basis and we make no representation or warranty otherwise than is expressly set out in our Terms and Conditions. You understand and acknowledge that we do not provide financial or investment advice. More information about our service offerings is set out below. Insurance Our insurance comparison service enables you to compare several prices and deals across different insurance products and services (including home, life, health, mortgage and car insurance) (Insurance Comparison Service). To proceed with an insurance quote, you must contact the insurance provider directly. We will provide you with a direct link to their website and / or a phone number to call. In some circumstances we may arrange for the third-party provider to contact you directly. You must ensure that you read the insurance provider’s terms and conditions and privacy policy carefully before agreeing to purchase a product or service. Those terms and conditions under which you agree to buy their product or service are separate to our own. We cannot accept any liability for any loss or damage incurred by you under any agreement with a third party. Household Our household comparison service enables you to compare several prices and deals across different household products and services (including broadband, mobile and cable services) (Household Comparison Service). To proceed with a quote, you must contact the provider directly. We will provide you with a direct link to their website and / or a phone number to call. You must ensure that you read the provider’s terms and conditions and privacy policy carefully before agreeing to purchase a product or service. Those terms and conditions under which you agree to buy their product or service are separate to our own. We cannot accept any liability for any loss or damage incurred by you under any agreement with a third party. 15. Cancellation / Termination If you comply with your obligations under our Terms and Conditions, your subscription will continue with Muuvo. We reserve the right to terminate the subscription at any time by written notice if you are in breach of our Terms and Conditions. Should you wish you terminate your relationship with us at any time, you can do so by contacting us at hello@muuvo.co.uk If you independently of us switch energy supplier outside of the scope of the Service, we may treat that as a notice by you to terminate your subscription for the Service. 16. Cooling-off Period You are entitled to cancel your energy switch with the energy supplier within 14 days, and you do not have to provide a reason for doing so in this cooling-off period. We will endeavour to make this cancellation on your behalf. If for any reason we are unable to do so, it is your responsibility to notify the supplier and us of your decision. To exercise your cooling-off right, please email us at hello@muuvo.co.uk and tell us to cancel your subscription. You must complete this request within the 14-day cooling-off period to meet the cancellation deadline. If you wish to cancel an insurance or household product or any other service, you should contact the third-party provider directly. We are not responsible for doing this on your behalf. 17. Limited Warranty We will provide the Services using reasonable care and skill. Except as expressly provided in this agreement or by law, Muuvo and our affiliates, employees, agents, and licensors disclaim all warranties of any kind for the services provided hereunder. 18. Disclaimer and Indemnity You acknowledge and agree that any use of the Services, including any information or content obtained through the Service, is at your own risk, subject to our limited warranty in Section 8. You further acknowledge and agree that Muuvo exercises no control over, and accepts no responsibility for, the content of the information as it passes through network hubs and points of presence or the Internet, other than on Muuvo controlled equipment. You agree to indemnify, defend and hold harmless: (i) Muuvo, our officers, directors, employees, agents, licensors, suppliers and (ii) any third party providers of information or services to us and each of their respective employees, agents, subcontractors, affiliates and contractors (“Indemnitees”), from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation of our Terms and Conditions or your violation of any applicable laws, rules or regulations. 19. Limitation of Liability Muuvo’s liability to you is not limited or excluded (a) where and to the extent such liability cannot be limited or excluded in accordance with applicable law and (b) to the extent that such loss arises from Muuvo’s failure to provide the services using reasonable care and skill. In all other circumstances, Muuvo or its directors, employees, agents, contractors, distributors or suppliers will not be liable to you or to any third party for any lost profits, interruption of business, or any special, indirect, incidental, exemplary, punitive, or consequential damages of any kind arising out of (i) interruption to or unavailability of the Services; (ii) bugs, viruses, trojan horses, or the like, which may be transmitted to or through the Services by any third party; (iii) any errors or omissions in any content and/or (iv) the disclosure of information pursuant to this agreement or Privacy Policy, and Muuvo’s liability to you or any third party claiming through you, for any cause whatsoever, and regardless of the form of the action, is limited to £500.The terms of this paragraph shall survive any termination of this Agreement. 20. Notices Notices relating to your Services and the terms of this Agreement will be provided to you via the email address you have registered for your Muuvo account. It is your responsibility to ensure that the personal details Muuvo holds for you are always current. 21. Entire Agreement This Agreement (including any relevant information on our website about our Services), constitutes the entire agreement between Muuvo and you regarding the Services, and supersedes all prior agreements between you and Muuvo regarding the subject matters hereof. Should there be any conflict in terms between this Agreement and any other document, the terms set forth in this Agreement will always prevail. Any references that are singular or plural and any references that are masculine, feminine, or neutral in gender, are meant to be used interchangeably as the context of the sentence might imply. 22. Severability This Agreement will be enforced to the fullest extent permitted by applicable law. If for any reason any provision of this Agreement is held to be invalid or unenforceable under applicable law to any extent, then (i) such provision will be interpreted, construed, or reformed to the extent reasonably required to render it valid, enforceable, and consistent with the original intent underlying such provision and (ii) such invalidity or unenforceability will not affect the validity or enforceability of any other provision of this Agreement and all such provisions shall remain in full force and effect. 23. No Waiver Muuvo reserves its right to take all legal steps available to enforce this Agreement. Muuvo’s failure to exercise any right or remedy hereunder shall not operate as a present or future waiver of such provision or of Muuvo’s rights to enforce such right or remedy in the future. No waiver of any provisions of this or any other Agreement with Muuvo shall be effective unless expressly stated in writing and signed by both parties. Complaints We set ourselves very high standards and do our utmost to maintain these high standards in everything we do. In rare situations where you may feel those standards have not been maintained we would like you to tell us as this is the only way we will be able to improve our service. How do you do this? Email: [email protected] Telephone: 03301229165 Please note that our office opening hours are Monday to Friday 9am to 5.30pm, excluding bank holidays. Calls may be recorded for training, quality, and monitoring purposes. Privacy policy Muuvo ("we", "our" or "us") understand how important your privacy is and we take its security seriously. To read our Privacy Policy. This Privacy Policy should be read in conjunction with our Terms and Conditions and our Cookie Policy where both can be found on www.mmuvo.co.uk Intellectual property Legal
It is used solely for your personal, non-commercial use;
You will not copy, transmit or distribute them without our prior written approval;
All copies must retain any copyright or other intellectual property notices contained within the original material;
You acknowledge that all images displayed on our website are protected by copyright and may not be reproduced or appropriated in any manner without the prior written consent of their respective owner(s);
No logos, trade marks or service marks displayed on our website may be printed or downloaded, except as part of the text of which they form part;
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, logos, designs or any graphics separately from any accompanying text; and
Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.
